Shipping Policy
VioShe Store Shipping Policy
Thank you for visiting and shopping at VioShe Store.
The following terms and conditions constitute our Shipping Policy.
DOMESTIC SHIPPING POLICY
Shipment Processing Time
Orders within Cairo are processed and shipped within 3–7 business days.
Orders outside Cairo are processed and shipped within 5–7 business days.
During periods of high order volume, shipments may be delayed by a few additional days.
Please allow extra time for delivery.
If there is a significant delay in shipping your order, we will contact you via email or phone.
Shipping Rates & Delivery Estimates
Shipping fees are calculated and displayed at checkout.
| Cities | Delivery (EGP) | Exchange (EGP) |
|---|---|---|
| Cairo – Giza | 60 | 70 |
| Qalyubia – Alexandria – Beheira – Dakahlia – Sharqia – Kafr El-Sheikh – Gharbia – Menoufia – Damietta – Ismailia – Port Said – Suez | 70 | 80 |
| Beni Suef – Minya – Fayoum – Assiut – Sohag | 80 | 100 |
| Matrouh – Qena – Luxor – Aswan – Red Sea – North Coast | 80 | 100 |
| North Sinai – South Sinai – New Valley | 100 | 110 |
INTERNATIONAL SHIPPING POLICY
Currently, VioShe Store delivers within Egypt only.
International shipping is not available at this time.
At VIOSHE, we work to process and ship your orders as quickly and smoothly as possible. Please read our shipping policy below for full details.
1) Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing time does not include weekends or public holidays.
During peak seasons or sales periods, processing may take slightly longer.
2) Shipping & Delivery Time
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times:
Domestic (within [Your Country]): 2–7 business days
International (if available): 5–14 business days
Please note: These are estimates and may be affected by courier delays, customs procedures (for international orders), weather, or high-demand periods.
3) Shipping Fees
Shipping costs are calculated at checkout based on:
Your delivery location
Package weight/size
Selected shipping method
Any promotions or free shipping (if applicable) will be shown automatically at checkout.
4) Tracking
If tracking is available for your shipping method, you will receive a tracking link/code via email or SMS once your order is shipped.
5) Address Accuracy
Please make sure your shipping address, phone number, and email are correct at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional reshipping fees may apply.
6) Delivery Issues / Lost Packages
If your order is marked as delivered but you have not received it:
Please check with neighbors/building security (if applicable).
Contact the courier using the tracking info.
If still unresolved, contact us within 48 hours of the delivery status update so we can assist.
7) Customs & Duties (International Orders)
If international shipping is available, customs duties/taxes may be charged by your country and are the customer’s responsibility.