Vioshe Store – Exchange & Return Policy

Dear Valued Customers,

At Vioshe Store, your satisfaction is always our top priority.
We strive to provide you with high-quality products and a smooth shopping experience you can trust.

To ensure clarity and transparency, we kindly ask you to review our Exchange & Return Policy below.

Your peace of mind matters to us — and we’re confident in the quality we deliver.

Exchange & Return Conditions

If the item does not fit or is not what you expected, you may request an exchange or return within 14 days from the delivery date.

To ensure a smooth process, please note the following:

  • We strongly recommend checking and trying your order while the courier is still present.

  • Items must be unused, unworn, and in their original packaging to be eligible.

  • You may exchange the item for:

    • A different size, or

    • Another style.

  • Shipping fees apply for both exchange and return requests.

  • Requests made after 14 days from delivery will not be accepted.

Please review your order carefully upon delivery and contact us immediately if you wish to proceed with an exchange or return.

Thank you for choosing Vioshe Store —
we truly appreciate your trust and support 🤍

We want you to love your purchase from VIOSHE. If something isn’t right, please review our return policy below.

1) Returns Eligibility

You may request a return or exchange within 14 days of receiving your order, provided that:

  • Items are unused, unwashed, and unworn

  • Items are in original condition with original tags/packaging

  • No stains, perfume smells, makeup marks, alterations, or damage

  • Proof of purchase (order number/receipt) is provided

2) Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

  • Accessories (if applicable)

  • Sale/clearance items (if applicable)

  • Items marked “Final Sale”

  • Any item that fails inspection or shows signs of use

If you want, I can tailor this section حسب منتجاتك بالظبط (هل في طرح؟ إكسسوارات؟ سيل؟).

3) How to Request a Return/Exchange

To start a return or exchange, please contact us with:

  • Order number

  • Item(s) you want to return/exchange

  • Reason for return

  • Clear photos (required if the item is damaged/incorrect)

Contact:
Email: [Your Support Email]
Or via the contact form on vioshe.net

4) Damaged / Defective / Wrong Item

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos.
We will arrange a replacement or refund where applicable.

5) Return Shipping Costs

  • If the return is due to our error (wrong item, defect), we cover the return shipping.

  • If the return is due to customer preference (size, color, change of mind), the customer covers return shipping fees.

6) Exchanges

Exchanges are subject to stock availability.
If the requested size/color is unavailable, you may choose:

  • Another available item, or

  • A refund (based on eligibility)

7) Refunds

Once we receive and inspect the returned item, we will notify you of approval/rejection.
If approved:

  • Refunds are processed to the original payment method within 5–10 business days (timing may vary by bank/payment provider).

8) Order Cancellations

  • Orders can be canceled only if they have not been shipped yet.

  • If the order has already shipped, it will follow the return policy process.